Frequently Asked Questions

• Why do you require a credit card to register and bid?
• Can I look at the items before I bid?
• Do you ship items?
• How long do I have to pay for my items?
• How long do I have to pick up my items?
• What are bid increments?
• What if I change my mind after bidding?
• Do I have to pay sales tax?
• How does the Auto-Extend feature work?
• How will I know if I am the high bidder?
• Why did I not receive my invoice?
• How do I pay?

Why do you require a credit card to register and bid?
We want to ensure that all our bidders are valid, qualified bidders. In this way, we assure all bidders that every bidder has met the same conditions to be able to bid in our auctions.

Can I look at the items before I bid?
Each auction will have information regarding where the items are located, the name and telephone number of the contact person, and, if applicable, a scheduled preview time. If there is a specified preview time. Other arrangements MAY be arranged upon request.

Do you ship items?
We have links on our site to help with all your shipping needs. It is the Bidder's responsibility to make any shipping arrangements if shipping is needed. Check the specific auction terms and listings to see if shipping is available from that Seller.

How long do I have to pay for my items?
Each auction has a deadline for payment. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Any item not paid for in full by the stated payment deadline will be automatically charged to the credit card on file for your bidder number. If a credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of the items at Seller's discretion.

How long do I have to pick up my items?
Each auction has a deadline for pick-up. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Ownership of any item not removed by the stated pick-up deadline will automatically revert to the Seller, and any funds paid will be forfeited for failure to comply with auction terms.

What are bid increments?
A bid increment is the minimum amount required to raise the bid. For example, if the current bid on an item is $100, you must bid at least $105 to raise the bid. Bid increments are set at $1.00, $2.50, $5.00, $10.00, $25.00, $50.00, $100.00, $500.00 and $1,000.00, based on the current bid level. You may not bid in increments smaller than the set bid increment for an item.

What if I change my mind after bidding?
By bidding on an item you are creating a contract that is enforceable in a court of law. Firestorm Auctions will pursue all legal remedies required to enforce this contract. The terms of usage prevent retraction of a bid once it has been made. If you are unsure about an item, DO NOT BID; no bids will be retracted.

Do I have to pay sales tax?
All sales are subject to appropriate state Sales Tax laws. If Bidder claims an exemption from sales tax, it is the Bidder's responsibility to provide the appropriate resale or exemption certificate for each auction at which the Bidder makes a purchase.

How does the Auto-Extend feature work?
If an auction receives a bid in the last five minutes, the ending time for that auction will automatically be extended by five minutes. Once five minutes have passed without any bidding, the item will close. This feature prevents "sniping" and allows all bidders an equal opportunity to be the high bidder if they so choose.

How will I know if I am the high bidder?
We will send your invoice by e-mail within a couple of hours after the auction closes.

Why did I not receive my invoice?
Depending on the settings of your email program(s), your email service may route emails from us directly to your Junk or Bulk email folder. By adding us to your "safe" list and ensuring that you can receive HTML messages, you will decrease the possibility that your invoice is not received. If you believe you have won items, or are not sure, but have not received an invoice within a couple of hours after the auction closes, please feel free to call us at 866-421-4658. We will do our best to assist you in receiving your invoice. Remember that you can always go back to the auction listings and look to see if your bidder number is the high bidder.

How do I pay?
Payment for purchases must be made by credit card, Visa, MasterCard, Discover or American Express, unless otherwise noted in a specific auction's terms and conditions or other arrangements have been made.

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